RETURN POLICY:

We guarantee that our handcrafted artisan teas will leave our facility in peak condition. If you are unsatisfied with your products we will gladly issue a store credit for your purchase price, excluding original shipping charges, on merchandise returned to us within 30 days of delivery. Fresh Pond Tea Company is not responsible for the return shipment costs for returns based on personal preference or non-quality related issues. 

REFUND POLICY:

At this time we do not offer refunds for order changes or cancellations. If you change your mind regarding your order and no longer wish to receive it, we are happy to issue you a store credit, less the cost of shipping. When inquired for, sale adjustments will only be granted for orders placed 48 hours prior to sale and store credit will be offered in the form of an e-gift card and will be sent to the designated email address on the order. We do not allow for refunds for sale adjustments.

PROCESSING TIMES:

Orders are processed in the order they are received and usually take 3-5 business days to produce before they ship (this does not include weekends, holidays, or otherwise specified days of closure).  Please keep in mind that if you place your order after 5pm EST on Friday, your order will not process or ship until the following week as Fresh Pond Tea Company is not open for business over the weekend. This includes all orders that require expedited shipping (ie: Next Day Air, 2-Day Air, 3-Day Select).

HOLIDAY PROCESSING TIMES:

During the holiday season (November 1st-December 31st), orders can take up to 10 business days to process prior to shipping. Orders are processed in the order they are received. Please keep in mind that if you place your order after 12pm EST on Friday, your order will not process or ship until the following week as Fresh Pond Tea Company is not open for business over the weekend. This includes all orders that require expedited shipping (ie: Next Day Air, 2-Day Air, 3-Day Select).

SHIPPING METHODS:

USPS Ground

All orders shipped within the Contiguous US are shipped via USPS Ground or USPS unless otherwise specified. 

UPS Worldwide & DHL Worldwide

UPS Worldwide shipping is available for Canada and other International orders; please note that it is the customer’s responsibility to take care of any taxes, fees or dues upon receipt.

Expedited Shipping

Expedited Shipping (ie: Next Day Air, 2-Day Air, 3-Day Select) is available for all orders shipped within the Continental US and Canada. Please note an order processing time of 3-5 business days still applies to packages shipped via this method.

US Mail

This method is available for shipment to PO Boxes, Military Addresses & Canada Orders.

While our shopping cart does not allow one to choose the military states (ie: APO, AE, FPO), we can still ship to these addresses. Please enter a real physical street address as a “space-filler” in the Shipping Address section. In the box marked “Add Comments About My Order”, please type “Ship to this Military Address”, followed by the correct shipping address. Please note that when you select your shipping method, the cost estimate displayed will reflect shipping to the “space-filler” address, not the APO, AE or FPO. The new shipping cost will be manually recalculated and processed in-house by customer service and will be reflected on the final invoice.

Please allow 5-7 days for delivery via this shipping method. International orders can take up to 14 business days for delivery.

NOTE ON TURNAROUND TIMES

Process and delivery times expressed are based upon normal business volumes. Please note that during peak seasons and holidays, order process times may increase. (Refer to Holiday Shipping Policy below for more details) You may choose to upgrade the shipping method for faster delivery however, please note that this does not affect order process times. Not all delivery methods are available to all areas.

*** Please note we do not deliver to P.O. Boxes ***